Norwest Tech is operated by DJPKL PTY LIMITED. This notice explains how we handle personal information collected through norwesttech.com.au, website enquiries and appointment bookings.
Information we collect
When you contact us, request a quote or book an appointment, we may collect your name, business name, email address, telephone number, service requirements and information you choose to provide.
Our website and service providers may also collect technical and usage information, including browser and device details, pages visited, referral sources, approximate location and interactions with website content.
Please do not submit passwords, payment-card details or sensitive personal information through our enquiry forms.
How we use information
We use information to:
- Respond to enquiries and prepare quotes.
- Arrange appointments and provide requested services.
- Communicate with you about your requests.
- Understand website usage and improve our website and services.
- Maintain security and meet applicable legal requirements.
You can browse our public website without submitting an enquiry. If you do not provide information needed for a particular request, we may be unable to fulfil it.
Google Analytics
We use Google Analytics 4 to understand how visitors find and use our website. Google Analytics uses cookies and related technologies to collect information such as page views, referral sources and device characteristics.
For more information, see how Google uses information from websites using its services. Google also provides an Analytics opt-out browser add-on.
Microsoft Clarity
We use Microsoft Clarity to understand website interactions through heatmaps, interaction measurements and session replays. These help us understand clicks, scrolling and navigation, identify usability problems and improve our website.
Clarity uses cookies and other tracking technologies. Microsoft collects and processes information through this service as explained in the Microsoft Privacy Statement.
Service providers and information sharing
Our enquiry forms use Web3Forms to process and deliver submissions. Our appointment booking features use Microsoft Bookings.
We may provide relevant information to service providers that support our website, communications, bookings, analytics and delivery of services you request. We may also disclose information where required or authorised by law.
External services linked from our website, including customer portals and Google reviews, have their own privacy notices. Please review those notices before submitting information.
Overseas processing
Some of our technology providers, including Google, Microsoft and Web3Forms, may process or store information outside Australia. Processing locations depend on the service and the provider’s arrangements.
Further information is available in the providers’ privacy notices:
You may contact us with questions about the providers used for your information.
Cookies and your choices
Our website uses cookies and similar technologies for analytics and functionality. You can manage or delete cookies through your browser settings. Blocking cookies may affect some features and may not prevent all technical data collection.
You can contact us by telephone or email if you prefer not to use our website forms.
Security and retention
We take reasonable steps to protect the personal information we hold. However, no internet transmission or storage system can be guaranteed completely secure.
We keep personal information only for as long as reasonably needed to respond to enquiries, provide services and meet applicable legal requirements. We periodically review the information we hold and take reasonable steps to securely delete or de-identify information that is no longer required.
Information held by third-party providers is also subject to their retention arrangements and the settings available for their services.
Access, correction and privacy concerns
You can contact us to request access to or correction of your personal information, or to raise a privacy concern:
Email: info@norwesttech.com.au
Telephone: +61 2 7239 5060
Please describe your request without including unnecessary sensitive information. We may need to verify your identity before providing information or making changes.
We will review privacy concerns and respond within a reasonable period. If a concern remains unresolved, you can contact the Office of the Australian Information Commissioner for information about available complaint options.
Changes to this notice
We may update this notice as our website, services or practices change. The current version will be published on our website with an updated date.